Terms of Service

1. Acceptance of Terms

By engaging the services of 3G Intelligence SPA ("3GI", "we"), Chilean tax ID 78.388.535-2, you accept these Terms of Service. If you do not agree, you should not engage our services.

2. Service description

3GI provides AI and automation diagnostic and consulting services for businesses, structured in the following stages:

• Diagnostic (AI Scan): free initial assessment of operational maturity, classification under the 3 ERAs Framework.
• Phases F1 to F5: in-depth analysis, implementation roadmap, and execution support, per the scope agreed in each client's commercial proposal.

The specific scope, timelines, and deliverables for each phase are detailed in the signed commercial proposal, which forms an integral part of these Terms.

3. Use of artificial intelligence in service delivery

3GI uses artificial intelligence models (including Anthropic Claude and OpenAI) as support tools to generate analysis, reports, and recommendations. These tools assist the work of a human consultant — no final deliverable is produced or sent without human review. Details on what data is processed and with which providers are described in our Privacy Policy.

4. Pricing and payment

The initial Diagnostic is free. Phases F1–F5 have a fixed price, agreed in writing before each phase begins — no hourly billing or undisclosed costs. Payment terms (upfront, milestones, currency) are defined in each client's commercial proposal.

5. Intellectual property

The 3 ERAs Framework and 3GI's proprietary methodology are 3GI's intellectual property and are protected as a registered work. The client receives a license to use the deliverables generated for their own business (reports, roadmap, recommendations), but does not acquire rights over 3GI's methodology, templates, or internal tools.

6. Client obligations

The client agrees to provide truthful and complete information during the diagnostic process. 3GI is not responsible for erroneous conclusions resulting from incomplete or inaccurate information provided by the client.

7. Confidentiality

Both parties agree to keep confidential the commercial, operational, and technical information exchanged during the service, except where disclosure is required by law or a competent authority.

8. Limitation of liability

3GI provides recommendations based on the diagnostic performed, but does not guarantee specific business outcomes (ROI, savings, revenue) — projections are estimates based on the client's case and comparable experience, not contractual outcome commitments. 3GI's liability to the client, in any case, is limited to the amount actually paid for the service phase in which the claim originated.

9. Personal data protection

Personal data processing is governed by our Privacy Policy, which forms an integral part of these Terms.

10. Term and termination

The client may terminate the service at any time between phases, with no obligation to continue with future phases. Phases already started and paid for are completed as agreed, unless the parties agree otherwise.

11. Changes to these Terms

3GI may update these Terms. Changes are published on this page with their last-updated date. Changes do not apply retroactively to services already engaged and in progress.

12. Governing law

These Terms are governed by the laws of the Republic of Chile.

13. Dispute resolution

The parties agree to resolve any dispute arising from this contract through the following tiered procedure:

a) Direct negotiation. The party identifying a dispute must notify a designated representative of the other party in writing, describing the facts and the requested resolution. The parties will have 15 calendar days from notification to resolve the dispute through good-faith direct negotiation.

b) Mediation. If the dispute is not resolved within the above period, either party may submit it to mediation before the Santiago Arbitration and Mediation Center ("CAM Santiago"), under its applicable rules. The parties will have 30 calendar days from the start of mediation to reach an agreement, extendable by mutual consent.

c) Arbitration. If the dispute persists after the mediation period, or if a party fails to participate in good faith in either of the prior stages (by not responding within the indicated deadlines), the dispute will be submitted to arbitration before CAM Santiago. The parties grant CAM Santiago special and irrevocable power to appoint, upon written request from either party, a mixed arbitrator from among the members of its arbitral panel, who will conduct proceedings under the procedural rules in force at the time arbitration begins and will rule in accordance with the law. No appeal will lie against the arbitrator's rulings, except those that are non-waivable by law. The arbitrator is specifically empowered to resolve any matter related to their jurisdiction and competence.

d) Confidentiality and limitation periods. Everything discussed during direct negotiation and mediation is confidential and may not be used as evidence in the arbitration. Limitation periods will be suspended for the duration of the tiered procedure.

14. Contact

For questions about these Terms: gonzalo@3gi.cl